Notice for customers from Canada
02 March 2017
Please note that for unknown reasons Canda Post is from our experience delivering standard registered mail shipments extremely slowly. While delivery to other countries takes on average 10 to 15 days from shipping, delivery to Canada now on average takes 6 to 8 weeks.
In addition, while mail tracking is available in almost every other country, Canada Post also has switched off public mail tracking for standard registered mail, therefore you and us as well are not able to easily track the whereabouts of shipments.
"Track is not available for Registered Mail™ International, Small Packet™ - USA and Small Packet – International.
If your package was mailed from the U.S. or internationally, check the foreign postal web site for shipping details before it arrives in Canada."
We still ship to Canada, but in case of non delivery, we will have to send an investigation request to the local post office, which will inquire the tracking of the shipment with Canada Post. This inquiry can take up to 60 days. Please be informed that we will not be able to refund the purchase price for an undelivered shipment, until we have got a confirmation from the inquiry to Canada Post.
We apologize for the inconvenience for our customers from Canada.